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PAYMENTS & DATE CHANGES
All tours must be paid in full no later than 30 days prior to your departure date. Bookings not settled by this deadline may be cancelled.
Date or Tour Changes
If you wish to amend your travel dates or switch to another tour:
- 45+ days before departure: No change fee.
- Within 30 days of departure: A change fee will apply.
To avoid additional charges, we recommend making changes as early as possible.
CANCELLATIONS & REFUNDS
⚠️ Critical Policy - Read Carefully
- 30+ days before departure: A 25% cancellation fee will be retained; the remaining balance will be refunded or issued as travel credit.
- Less than 30 days before departure: No refund will be issued.
- No-shows or early departures: No refunds or credit provided.
BOOKING REQUIREMENTS & SPECIAL REQUESTS
Personal Details
At the time of booking, you must provide your full name (as per passport), date of birth, gender, email address, and any relevant medical or dietary information. For tours that include flights, valid passport details are also required.
Age Requirement
Participants must be 18 years or older. No exceptions.
Health Disclosure
Please disclose any medical conditions that may affect your participation, including pregnancy. A doctor’s certificate may be requested. While we take allergies seriously, guests are responsible for managing their own medical precautions, including carrying required medications.
Special Requests
We welcome special requests at the time of booking and will do our best to accommodate them. However, availability and feasibility may vary by destination.
PASSPORT, VISA & INSURANCE
Passport & Visa
Your passport must be valid for at least six months beyond your travel dates. Guests are responsible for securing all required visas and ensuring compliance with entry regulations.
Travel Insurance
MANDATORY: Comprehensive travel insurance is required for all participants and must cover the entire duration of the trip, including pre-existing medical conditions and any activities you plan to undertake.
RISK, WAIVER & CONDUCT
Acceptance of Risk / Participation Waiver
By booking with Excel Trips, you acknowledge that travel involves inherent risks. Guests must sign a participation waiver before joining the tour.
We strive to maintain safe and enjoyable experiences, but guests are expected to stay informed, exercise caution, and follow all safety instructions.
Conditions of Carriage & Conduct
Respectful and responsible behavior is expected at all times. Failure to comply with local laws, safety guidance, or group conduct standards may result in removal from the tour without refund. While we foster a positive group environment, we cannot be held responsible for the actions of individual travelers.
DURING TRIP & BOOKING PROCESS
Issues During the Tour
If an issue arises, please notify your Group Leader immediately. If further assistance is required, contact us at fly@exceltrips.com within 24 hours. Failure to report issues during the trip may affect eligibility for later compensation.
If medical assistance is deemed necessary, any related costs are the guest’s responsibility. An emergency contact is required for all bookings.
How to Book
Bookings can be made online, by phone, or via email. Please review your confirmation carefully to ensure all personal details and travel dates are correct.
If you are travelling with friends, each traveler must make their own booking and notify us so we can group you together.
Open-Dated Bookings
Open-dated bookings allow you to reserve a tour and select your travel date later. Availability is not guaranteed, so we recommend selecting dates early. You may transfer to another tour if space is available; any price difference will apply.
TOUR INCLUSIONS & EXCLUSIONS
What’s Included
Inclusions vary by tour but typically cover:
- Accommodation
- Local transport (excluding flights unless specifically included)
- Airport pickups/drop-offs where applicable
- Guided activities
- Selected meals (see individual itinerary for details)
What’s Not Included
Unless otherwise stated, the following are not included:
- International or domestic flights
- Final airport transfers (on select tours)
- Baggage fees & Visas
- Travel insurance
- Optional activities and personal expenses
PRICING & PROMOTIONS
Pricing
Prices are displayed in GBP, EUR, USD, CAD, or INR, depending on your location. For best rates and to avoid additional bank fees, we recommend paying in your card’s native currency. Prices may vary based on availability, seasonality, or demand.
Promotions
Promotional offers are valid only during the campaign period and cannot be applied to existing bookings. Only one discount code may be used per booking.
CHANGES BY THE TRAVELER (After Booking)
Tour Changes & Cancellations by You
- 30+ days before departure: Free changes.
- Less than 30 days: A fee applies (minimum US$400), up to 100% of the tour price.
Name Changes
You may transfer your booking to another person up to 30 days before departure. Administrative fees may apply depending on third-party arrangements already confirmed in your name.
CANCELLATION BY US, FORCE MAJEURE & CREDIT POLICY
Itinerary Changes
Occasional adjustments may be required due to weather, transportation delays, operational considerations, or unforeseen circumstances. We will always aim to deliver the best possible experience.
Cancellation by Excel Trips
If a tour is cancelled due to insufficient numbers or operational reasons, you will receive:
- A full refund, or
- The option to transfer to another tour or date.
You will be notified at least 30 days before departure whenever possible.
Force Majeure
Events beyond our control (e.g., natural disasters, political unrest, or other major disruptions) may prevent a trip from proceeding. In such cases, refunds may not be possible; however, you will be offered a travel credit or the option to reschedule.
Credits
Travel credits issued by Excel Trips never expire and may be used toward any future booking. Credits are not redeemable for cash.